Privacy Policy – Phuket-Boat

Last updated: 25/08/2025

1) Who we are (Data Controller)

Phuket-Boat (operated by Phuket Boat)
Address: Phuket Boat, Rawai, Mueang, Rawai, Phuket, 83100
Contact: phuket83boat@gmail.com

This Policy explains how we collect, use, disclose, and protect personal data when you visit our website or book our tours.

2) Personal data we collect

• Identity & contact: name, email, phone, preferred language.

• Booking details: tour selected, date/time, party size, notes (e.g., snorkelling level, dietary needs), optional health notes you choose to share.

• Payment info: processed by third-party providers (e.g., Rezdy/Readzy and payment gateways such as 2C2P, etc.). We do not store card numbers.

• Usage data: pages viewed, clicks, IP address, device/browser, cookies/trackers (analytics, language preferences).

• Communications: messages sent via forms, email, WhatsApp.

3) Why we use your data (Purposes & legal bases)

• Provide and manage bookings; onboard safety & insurance — contract.

• Payments & fraud prevention — contract / legitimate interest / legal obligation.

• Customer support & service notifications — legitimate interest / contract.

• Accounting, tax, insurance compliance — legal obligation.

• Improve our website & services (analytics) — legitimate interest.

• Marketing (moderate, opt-in where required) — consent.

4) Cookies & trackers

• Necessary: site operation, reservation flow, security.

• Analytics: to understand site usage and improve performance.

• Marketing: only with your consent where required.

Manage your choices via the cookie banner on first visit or your browser settings.
Sample banner text: “We use cookies to operate our site, measure traffic and offer services. You can accept, refuse or customize your choices.”

5) Sharing your data

We share data only as needed with:

• Booking & payment providers (e.g., Rezdy/Readzy; payment gateways) to process your order.

• Hosting, security, and IT tools (e.g., hosting/CDN, backups, DDoS protection).

• Analytics & support tools.

• Insurers/authorities when required (e.g., an incident at sea, legal obligations).
  All processors are bound by confidentiality and security commitments.

6) International transfers

Some providers may be located outside your country. Where required by law, we use appropriate safeguards (e.g., Standard Contractual Clauses) for cross-border transfers.

7) Retention

• Bookings & invoices: retained for the statutory period under applicable accounting/tax laws.

• Support messages: kept for the time necessary to handle your request, then archived or deleted.

• Analytics cookies: retained per their configured lifetime.
  When no longer needed, data are deleted or anonymized.

8) Security

We apply reasonable technical and organizational measures (encryption in transit, access control, backups). No method is 100% secure; please use strong passwords and avoid sending unnecessary sensitive data.

9) Your rights

Depending on your location (e.g., Thai PDPA, EU/UK GDPR), you may have the right to access, rectify, erase, object, restrict, or port your data, and to withdraw consent at any time (for consent-based processing).
To exercise your rights: phuket83boat@gmail.com (we may ask for proof of identity).
You can also lodge a complaint with your local data protection authority.

10) Minors

Our services are not intended for unaccompanied minors. Bookings for children must be made by a responsible adult.

11) Marketing communications

You can unsubscribe at any time via the link in our emails or by contacting phuket83boat@gmail.com.

12) Third-party bookings & payments

If you book and/or pay via a third-party platform (e.g., Rezdy/Readzy), their own Privacy Policy applies in addition to this one. Please review their policy on their website.

13) Changes to this Policy

We may update this Policy to reflect changes in our services or the law. The effective version is the one published here on the date shown above.

14) Governing language

This Policy is drafted in English. Translations are provided for convenience only. In the event of any discrepancy, the English version prevails.